Support and FAQs

We hope that your experience with thepalchoice.com is as effortless as possible, however, we do acknowledge that questions may arise.


Shipping Icon

Where is my order?

This is a question we frequently get asked to we put together a guide here 

Return & Refund: You can apply for return within 10 days of receipt of the parcel
Know more about the Return Policy

Shipping Time: 7-25 days (USA, UK, AUS) & 4-5 weeks (Other Countries)

There is absolutely ZERO RISK buying from the Pal Choice official store - so send us an email if you need any assistance.


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What is my tracking number?

Tracking information will be available 5-10 days after your order. Please do reach out if you haven’t received yours by contacting support.

 

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Ammendments and Cancellation

If you need to makes changes to your order you will need to Contact Us within 12hrs of placing the order.  

We Can Change:

    - Your delivery details
    - Your name
    - Your email
    - Your phone number
Cancellations
    - You must contact us within 12 hours.
    - We cannot cancel your order once it has already produced.
   

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My Item Arrived Damaged

We do ship every item with extra padding. Despite this, our customers report that around 1 in 1000 products arrives damaged due to mail service mistreatment.

If this happens to you, please reach out with:
    - Your order number.
    - A picture of the damaged product.
Once received, we'll be happy to send out another free of charge.

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WHERE ARE MY ITEMS COMING FROM?

Although our fulfillment house is located in North America, some of our
specialty items are located in other countries such as Australia,
Russia ,United Kingdom and China.

Contact us

If we still haven't managed to answer your question please feel free to contact us and we'll get back to within 36 hrs :)