Support and FAQs

We hope that your experience with thepalchoice.com is as effortless as possible, however, we do acknowledge that questions may arise.

Where is my order?

This is a question we frequently get asked to we put together a guide here 

Return & Refund: You can apply for return within 10 days of receipt of the parcel
Know more about the Return Policy

Shipping Time: 7-30 days (USA, UK, AUS) & 4-5 weeks (Other Countries)

*There are circumstances that are out of control (natural disasters, holidays, weather, etc) that may cause shipping postponements. While most packages will arrive on time, there may be circumstances and delays that our carriers may experience. For this reason, we do not guarantee the exact delivery time; the delivery issue is the responsibility of the shipping company.

There is absolutely ZERO RISK buying from the Pal Choice official store - so send us an email if you need any assistance.

What is my tracking number?

Tracking information will be available 5-10 days after your order. Please do reach out if you haven’t received yours by contacting support.

Ammendments and Cancellation

If you need to makes changes to your order you will need to Contact Us within 12hrs of placing the order.  

We Can Change:

My Item Arrived Damaged

We do ship every item with extra padding. Despite this, our customers report that around 1 in 1000 products arrives damaged due to mail service mistreatment.

WHERE ARE MY ITEMS COMING FROM?

Although our fulfillment house is located in North America, some of our
specialty items are located in other countries such as Australia,
Russia ,United Kingdom and China.

Contact us

If we still haven't managed to answer your question please feel free to contact us and we'll get back to within 36 hrs :)