According to our return and refund policy we accept order cancellation before the product is produced. If the order is cancelled you will get full refund. We cannot cancel the order if the product is already produced. You must contact us within 12 hours. Personalized items are only cancelled within 12 hours and order can not be cancelled once it is shipped.
We do not accept returns unless there is a defect in the product. Our policy lasts 10 days. If 10 days have gone by since your order delivered, unfortunately, we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. Do not ship a product unless your return has been approved.
You can apply for full Refund if:
1) Product received is damaged.
2) The product is received too late.
3) The product is not what you order, for example, color is different.
To complete your return, we require a receipt or proof of purchase.
Please see that the customers are responsible for ALL return shipping costs. Our customer support team is always ready to help you with your concerns. Send us an email at email@example.com and we will get back to you within 24 hours.
There are certain situations where only partial refunds are granted (if applicable)
> Any item not in its original condition is damaged or missing parts for reasons not due to our error.
Note: Partial refunds also means that return shipping will be deducted from your refund.
Refunds (if applicable):
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable):
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next, contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at firstname.lastname@example.org
Sale items (if applicable)
Only regular priced items may be refunded, unfortunately, sale items cannot be refunded.
Exchanges (if applicable)
If the product is damaged/ broken or the product delivered is different from what you ordered then we will replace a new product in exchange.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
During Christmas period（12.5-12.25）
Valentines Day (1.14-2.14)
Because the reason of orders surges, The Logistics slowed down, so the shipping time will delay, We do not accept this reason of refund or cancel.